Sankra Casino Terms and Conditions

Welcome to Sankra Casino. By accessing our website at sankra.com and using any of our services, you agree to be bound by the terms and conditions set out on this page. We encourage you to read this document carefully before registering an account or placing any bets. At Sankra, we are committed to operating a fair, transparent, and responsible gaming environment for all of our players. If you do not agree with any part of these terms, please do not use our platform.

1. General Terms

At Sankra Casino, we operate under a Curaçao Gaming Licence and are committed to upholding all applicable regulatory standards. Our services are available to players in selected European countries. By completing the Sankra register process and opening an account, you confirm that you are at least 18 years of age, that gambling is legal in your jurisdiction, and that all information you provide to us is accurate and up to date.

• You must be 18 years of age or older to use our services
• We reserve the right to request identity verification at any time
• You may only hold one account with us — duplicate accounts are strictly prohibited
• We may suspend or terminate your account if you breach these terms
• Our platform is not available in restricted jurisdictions

2. Account Registration and Sankra Login

To access our full range of services — including the Sankra welcome bonus, live casino, sports betting, and tournaments — you must first create an account. The Sankra login process requires a valid email address and password. We strongly recommend using a unique, secure password and never sharing your account credentials with anyone else.

Here at SankreCasino, we take account security seriously. If you suspect that your account has been accessed without your authorisation, please contact us immediately at support@sankra.com. We will investigate the matter promptly and take appropriate action. You are fully responsible for any activity carried out through your account while your credentials remain active.

3. Sankra Welcome Bonus and Promotions

At Sankra, we offer new players a generous welcome bonus of 100% up to €1,000 plus 200 free spins on their first deposit. The minimum qualifying deposit is €20. The Sankra free spins are distributed in batches of 20 per day over 10 days, and each batch must be used within 24 hours of being credited or it will expire. The first batch is available immediately after your qualifying deposit is processed.

3.1 Wagering Requirements

• Bonus amount and deposit are subject to a 35× wagering requirement
• Free spins winnings carry a 40× wagering requirement
• All wagering must be completed within 10 days of the bonus being credited
• The maximum bet while a bonus is active is €5 per spin or hand
• Maximum cashout from the bonus is 6× the bonus amount

3.2 Important Bonus Rules

Our Sankra bonus offers are available to new customers making their first deposit only. The bonus must be activated in your player profile before placing any bets — failure to activate the bonus before wagering will result in ineligibility. Bonuses cannot be combined with other promotions unless explicitly stated by us. If you withdraw funds before completing the wagering requirements, the bonus and any associated winnings will be forfeited.

At SankreCasino, we also provide ongoing promotions including a Weekly Reload of 77% up to €700 plus 50 free spins, a Weekly Cashback of 15% up to €3,000, and a Weekend Reload Bonus of 50% up to €700 plus 50 free spins. A Sankra promo code may be required for certain offers — please check the promotions page for current terms. We reserve the right to modify or withdraw any promotion at any time without prior notice.

4. Deposits and Withdrawals

At Sankra Casino, we support a wide range of payment methods to suit our players' preferences. All transactions are processed securely, and we apply strict anti-money laundering procedures to every account.

4.1 Deposit Methods

• Visa and Mastercard: €10 – €5,000
• Bank Transfer: €10 – €4,000
• Skrill, Paysafecard, Rapid Transfer: €10 – €10,000
• BAWAG, Raiffeisen Bank, Revolut: €10 – €9,000
• Bitcoin, Litecoin, Ethereum, Cardano: €10 – €5,000
• USDT TRC20/ERC20 and USDC ERC20: €10 – €5,000

4.2 Withdrawal Terms

Our withdrawal processing time is up to 3 business days pending review, after which cashout times apply as follows: e-wallets within 0–24 hours, cards within 3–5 days, and bank transfers within 5–7 days. The minimum withdrawal is €10, and the maximum is €10,000 per day. We may require identity verification, including proof of ID and address, before processing any withdrawal. Cryptocurrency withdrawals are subject to the same limits.

5. Games and Sports Betting

Here at Sankra, we offer a library of over 7,887 games from leading providers including Pragmatic Play, NetEnt, Microgaming, Play'n GO, Hacksaw Gaming, Evolution Gaming, and many more. Our catalogue includes 6,758+ slots, 237+ live dealer games, 275+ blackjack tables, 71+ roulette variants, game shows, crash games, scratch cards, instant win titles, and progressive jackpots. The Sankra mobile app and Sankra Android app provide full access to our entire game library on the go, as does our Sankra iOS app.

We also operate a comprehensive sportsbook covering football, tennis, basketball, ice hockey, esports including Counter-Strike and Valorant, and many other sports. Our Sportsbook Welcome Bonus offers 100% up to €200, with an additional Sportsbook Cashback Bonus of 10% up to €500. All sports betting is subject to our standard terms and any sport-specific rules published on our platform.

6. VIP and Loyalty Programme

At SankreCasino, we reward our most loyal players through a multi-level VIP programme. From Level 1, players gain access to on-site promotions and 24/7 live chat. As you progress through the levels, our VIP rewards improve significantly — from Level 3 onwards, players unlock personalised offers, higher withdrawal limits, and cashback. From Level 4, a dedicated personal VIP manager is assigned. Our highest-level VIP players enjoy all these benefits at premium rates.

7. Responsible Gaming

We are committed to promoting responsible gaming across all of our services at Sankra Casino. We provide tools including deposit limits, session time limits, self-exclusion, and reality checks. If you feel that your gaming is becoming problematic, we urge you to use these tools or contact our support team. Our 24/7 live chat is available to all players for immediate assistance.

8. Privacy, Security, and Fair Play

Our Sankra online casino uses industry-standard SSL encryption to protect all personal and financial data. We do not share your data with third parties except as required by law or our licensing obligations. All games on our platform are provided by certified software suppliers and are subject to independent testing for fairness. We prohibit the use of any automated tools, bots, or low-risk betting strategies intended to exploit our bonus system.

9. Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to our platform. We shall not be liable for any losses arising from technical failures, delays, or interruptions beyond our reasonable control. At Sankra Casino, we reserve the right to void bets or gaming activity where we have reasonable grounds to suspect fraud, technical error, or breach of these terms. Our maximum liability to you in any circumstance shall not exceed the amount deposited by you in the relevant transaction.

10. Amendments and Governing Law

We reserve the right to update or amend these terms at any time. When we do so, we will notify you via the email address registered to your account or by posting a notice on our website. Continued use of our services following any update constitutes your acceptance of the revised terms. These terms are governed by the laws applicable under our Curaçao Gaming Licence. Any disputes not resolved directly with us shall be referred to the relevant regulatory authority.

For any questions regarding these terms, please contact our support team via live chat or email us at support@sankra.com. We are available 24/7 and are always happy to assist.